Home Euthanasia Vet

Privacy Policy

Home Euthanasia Vet (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.

1. Who We Are

For the purposes of data protection law, Home Euthanasia Vet is the Data Controller of your personal information.

Contact Details:
Home Euthanasia Vet
Email: info@homeeuthanasiavet.co.uk
Phone: 07868 505682

2. What Personal Data We Collect

We may collect the following types of personal data:

a) Identity and Contact Data
Your name, address, phone number, email address, and your pet’s information when you make an enquiry or book our services.

b) Financial Data
We do not store your payment card details. Payments are processed securely by trusted third-party payment providers.

c) Technical Data
This includes your IP address, browser type, operating system, pages viewed, and other information collected through cookies and similar technologies.

d) Communications Data
Information you provide when you contact us, including emails, messages, or call details.

3. How We Use Your Personal Data

We will only use your personal data where we have a lawful basis to do so under GDPR. Typically, we rely on the following legal bases:

Performance of a contract: To provide and manage our services, appointments, and payments.

Consent: Where you have given clear consent, for example, to receive communications from us.

Legal obligation: To comply with laws and regulations.

Legitimate interests: For our legitimate business interests, such as improving our services, managing security, or handling enquiries — where your interests and rights do not override these interests.

4. How We Share Your Personal Data

We do not sell your personal data. We may share your data with:

Trusted third parties such as IT and payment service providers, under strict data processing agreements.

Regulatory bodies or law enforcement when required by law.

Other veterinary professionals with your consent (e.g. when arranging referrals).

5. International Transfers

Your personal data may be transferred and stored outside the UK or European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

6. Data Retention

We keep your data only for as long as necessary for the purposes described above or as required by law (for example, for tax or accounting purposes).

7. Your Rights Under GDPR

Under the UK GDPR and EU GDPR (where applicable), you have rights including:

Access: Request access to the personal data we hold about you.

Rectification: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your data where there is no legal reason for us to continue processing it.

Restriction: Request restriction of processing under certain circumstances.

Portability: Request transfer of your data to you or a third party.

Objection: Object to processing based on our legitimate interests.

Withdraw Consent: Where we rely on consent, you can withdraw this at any time.

To exercise these rights, please contact us using the details provided above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk if you have concerns about how we handle your data.

8. Cookies and Tracking Technologies

When you visit our website, we may place cookies on your device to enable website functionality, improve your experience, and analyse how our site is used.

Cookies are small text files stored on your device. They may be:

Strictly Necessary Cookies: Required for basic website operation.

Performance/Analytics Cookies: To understand how visitors interact with our site.

Functionality Cookies: To remember your preferences.

Managing Cookies:
You can adjust your browser settings to block or delete cookies. Please note that some parts of our website may not function properly if you disable cookies.

For more information about cookies, please see our Cookie Notice below.

Cookie Notice

We use cookies and similar technologies to:

Enable essential website features.

Improve site performance and functionality.

Analyse traffic and usage trends.

By continuing to use our site, you consent to our use of cookies. You can withdraw your consent at any time by adjusting your browser settings.

For further details about the cookies we use, please contact us.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices. Please check those policies before submitting any personal data.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please review this page regularly.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Data Controller:
Home Euthanasia Vet
Email: info@homeeuthanasiavet.co.uk
Phone: 07868 505682